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Submit a Request

Audience: Immuta Account users with the Support group

Content Summary: This page outlines step-by-step instructions for creating and managing Immuta support tickets.

Submit a Request

  1. Navigate to the Immuta Support Portal.
  2. Click Submit a request in the upper right corner.
  3. Using the dropdown menu select your issue and refer to the corresponding tab below.

I have a general question about Immuta or need assistance using / integrating Immuta

General Question Form

  1. Opt to enter any email addresses that you want to be CC'd on this ticket.
  2. Use the dropdown menu to select your Organization.
  3. Enter a Subject line that quickly summarizes your issue.
  4. Enter a detailed Description of the issue you are having.
  5. Add files into the Attachments section that will help the support staff understand your issue better.
  6. Click Submit.

I have an urgent question about Immuta or need assistance using / integrating Immuta

Urgent Question Form

  1. Opt to enter any email addresses that you want to be CC'd on this ticket.
  2. Use the dropdown menu to select your Organization.
  3. Enter a Subject line that quickly summarizes your issue.
  4. Enter a detailed Description of the issue you are having and the way in which it is urgent.
  5. Add files into the Attachments section that will help the support staff understand your issue better.
  6. Click Submit.

I would like help with a problem in a non-production system

Non-production Systme Form

  1. Opt to enter any email addresses that you want to be CC'd on this ticket.
  2. Use the dropdown menu to select your Organization.
  3. Use the dropdown menu to select the Problem Category
  4. Enter a Subject line that quickly summarizes your issue.
  5. Enter a detailed Description of the issue you are having.
  6. Check the Have Workaround box if you have found a way to work around the issue at this time.
  7. Add files into the Attachments section that will help the support staff understand your issue better.
  8. Click Submit.

I would like help with a problem in a production system

Production Systme Form

  1. Opt to enter any email addresses that you want to be CC'd on this ticket.
  2. Use the dropdown menu to select your Organization.
  3. Use the dropdown menu to select the Problem Category
  4. Enter a Subject line that quickly summarizes your issue.
  5. Enter a detailed Description of the issue you are having.
  6. Check the Have Workaround box if you have found a way to work around the issue at this time.
  7. Add files into the Attachments section that will help the support staff understand your issue better.
  8. Click Submit.

I have a feature suggestion for Immuta

Feature Suggestion Form

  1. Opt to enter any email addresses that you want to be CC'd on this ticket.
  2. Use the dropdown menu to select your Organization.
  3. Enter a Subject line that quickly summarizes your suggestion.
  4. Enter a detailed Description of the feature suggestion you have.
  5. Add files into the Attachments section that will help the support staff understand your suggestion better.
  6. Click Submit.

I would like more licenses for my Immuta instance or to install another instance of Immuta

Request Licenses Form

  1. Opt to enter any email addresses that you want to be CC'd on this ticket.
  2. Use the dropdown menu to select your Organization.
  3. Enter a Subject line that quickly summarizes your request.
  4. Enter a detailed Description of the licenses or new install you need.
  5. Add files into the Attachments section that will help the support staff understand your request better.
  6. Click Submit.

I would like to discuss something related to Immuta implementation services

Implementation Services Form

  1. Opt to enter any email addresses that you want to be CC'd on this ticket.
  2. Use the dropdown menu to select your Organization.
  3. Enter a Subject line that quickly summarizes your request.
  4. Enter a detailed Description of the items you want to discuss.
  5. Add files into the Attachments section that will help the support staff understand your request better.
  6. Click Submit.

Respond to a Support Message

  1. Navigate to the Immuta Support Portal.
  2. Click My Requests & Activity at the bottom of the home screen.
  3. Select the request you want to respond to.

    My Requests Screen

  4. Click Add to Conversation.

  5. Type your response to the support messages.

    Support Message Response

  6. Click Submit.

View the Status of Your Request

  1. Navigate to the Immuta Support Portal.
  2. Click My Requests & Activity at the bottom of the home screen.
  3. Select the request you want to check the status of.

    My Requests Screen

  4. View the details and status of the request.

    Status of Request